Terms of Service

These Terms of Service (“Terms”) govern your use of TurtleCanvas at turtlecanvas.design and its apps (the “Service”), operated by Turtle Techsai, 74/15 Nehru Nagar (East), Durg, Chhattisgarh 490020, India (“we”, “us”). By creating an account, buying a plan or using the Service, you agree to these Terms, our Privacy Policy, our Acceptable Use Policy and our Cancellation and Refund Policy. If you use the Service for an agency or business, you confirm you may bind it to these Terms.

These Terms are an electronic record under the Information Technology Act, 2000 and do not need a physical or digital signature.

TurtleCanvas is a content studio for social media agencies, freelancers and brands. It turns product photos into on-brand social media posts, ads and marketplace images; plans a month of posts; writes captions; lets your clients approve posts through a review link; and packages finished work for delivery. It can import a brand’s logo, colours and product photos from its public website, and its Find clients feature helps you find businesses and prepare sample posts to pitch them.

Designs, captions and plans are produced with artificial intelligence. We may add, change or remove features as the product develops.

• You must be at least 18 years old and able to form a binding contract under Indian law.
• Give accurate information, keep your password safe, and tell us at once if your account is used without permission.
• You are responsible for everything done through your account, including by team members you share it with.
• During invitation-only (beta) periods, access may be limited and features may change without notice.

• Prices are shown in Indian rupees and include GST. We issue a GST tax invoice for every payment.
• Payments are processed by Razorpay. We never see or store your full card, bank or UPI details.
• Paid plans renew automatically every month or year until cancelled. Renewal is charged to the payment method you authorised.
• Each plan includes a number of credits per billing period. One credit makes one design; the credit cost of each action is shown before you use it. Plan credits do not carry over to the next period.
• Credit packs are one-time purchases. Their credits do not expire while your account is active.
• If a design fails because of a fault on our side, its credits are returned to your account automatically.
• We may change prices with at least 30 days’ notice. Changes apply from your next renewal, and you can cancel before then.

You can cancel a subscription at any time; it stays active until the end of the period you have paid for. Refunds follow our Cancellation and Refund Policy, which forms part of these Terms.

• “Your content” means what you upload or import — photos, logos, brand details, product information, text and instructions — and what the Service makes from it.
• You keep all rights in your content. Subject to third-party rights in what you upload, the designs, captions and plans made for you are yours to use commercially.
• You confirm you have the rights and permissions needed for everything you upload or import, including your clients’ photos, logos and trademarks, and any personal data in them.
• You give us a limited licence to host, process and transmit your content only to run and improve the Service for you, including sending it to the AI providers that produce your designs. We do not sell your content or use it to train our own models.
• When you delete content or your account, we delete it as described in our Privacy Policy.

• Find clients shows business information from public sources such as search results, maps listings and the business’s own website.
• Sample posts are concepts made from images a business has published on its website. Share them only with that business, to offer your services. Do not publish them or present them as the business’s own work without its permission.
• You decide whether and how to contact a business, and you are responsible for doing so lawfully — including the rules of Instagram, WhatsApp, LinkedIn and email providers, and India’s rules on unsolicited commercial communication. The Service never sends messages for you.
• If a business asks you to stop contacting it or to delete its sample, do so promptly. Businesses can also ask us to remove their information at contact@turtletechsai.com.

• AI output can contain mistakes. We check offers, prices and headlines on every design, but you must review every design and caption before you or your client publish it.
• Output may resemble other works. Check that it does not infringe anyone’s rights and that product claims, prices and offers are accurate.
• Follow each platform’s rules for AI-generated media, including labelling where required and marketplace rules on product and menu images.

You must follow our Acceptable Use Policy. Among other things, do not use the Service to make unlawful, misleading, defamatory, obscene or infringing content, to impersonate anyone, to break the law, or to interfere with the Service or other users.

The Service connects to third-party services such as Razorpay, WhatsApp, Telegram, Instagram and AI model providers. Their own terms apply to your use of them, and we are not responsible for them. See Third Party Terms and Subprocessors.

We work to keep the Service available but do not promise it will be uninterrupted or error-free. We may suspend parts of it for maintenance, security or reasons beyond our control. If we permanently discontinue a paid plan, we will refund the unused part of any prepaid period.

You may close your account at any time. We may suspend or close an account that breaches these Terms or the law, puts other users or the Service at risk, or is used for fraud; where reasonable we will tell you first and give you a chance to fix the problem. After closure you can no longer use the account; unused credits lapse except where our refund policy or the law says otherwise. We delete account data as set out in the Privacy Policy.

Except as the law requires, the Service is provided “as is” and “as available”, without warranties of any kind, including fitness for a particular purpose or that AI output will be accurate, unique or suitable for your needs.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost data or lost business. Our total liability for any claim about the Service is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law or any right you have under the Consumer Protection Act, 2019.

You agree to compensate us for reasonable losses and costs caused by content you upload or publish, your outreach to businesses, or your breach of these Terms or the law.

• These Terms are governed by the laws of India.
• Please raise any dispute with our Grievance Officer first (section 18); most problems are solved there.
• If a dispute is not resolved within 30 days, either party may refer it to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat of arbitration is Raipur, Chhattisgarh and the language is English.
• Subject to the above, the courts at Durg, Chhattisgarh have exclusive jurisdiction.
• If you are a consumer, nothing here stops you from approaching a consumer commission under the Consumer Protection Act, 2019.

We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the app. If you keep using the Service after changes take effect, the new Terms apply; if you do not agree, you may cancel before then.

If you have a complaint about the Service, a payment, or how we handle your personal data, write to our Grievance Officer. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

Akshay Gupta, Grievance Officer
Turtle Techsai, 74/15 Nehru Nagar (East), Durg, Chhattisgarh 490020, India
Email: contact@turtletechsai.com
Phone: +91 78418 53298

Turtle Techsai (Sole proprietorship), operator of TurtleCanvas

74/15 Nehru Nagar (East), Durg, Chhattisgarh 490020, India

GSTIN: 22ADEPG5633L1ZP

Email: contact@turtletechsai.com

Phone: +91 78418 53298 (Monday to Friday, 10:00–18:00 IST)