Cancellation & Refund Policy

This policy covers every payment made for TurtleCanvas at turtlecanvas.design, operated by Turtle Techsai: monthly and annual subscription plans, and one-time credit packs. All prices are in Indian rupees and include GST.

• Cancel any time from the app: open your plan from the credits button on the dashboard and choose Cancel subscription, or email contact@turtletechsai.com from your account’s email address.
• Your plan stays active until the end of the period you have paid for, and you will not be charged again.
• Plan credits you have not used do not carry over after the period ends. Credits from packs stay in your account.

Monthly plans

A full refund if you ask within 7 days of your first payment for the plan and have used no more than 10% of its credits. Renewals are not refundable once the new month has begun, but you can cancel to stop the next one.

Annual plans

A refund within 30 days of payment for the unused part of the year, less the value of credits already used at the plan’s per-credit price.

Credit packs

A full refund within 7 days of purchase if none of the pack’s credits have been used. Once any are used, the pack is not refundable.

Failed designs

If a design fails because of a fault on our side, its credits go back to your account automatically — no request needed.

Charged but not delivered, or charged twice

If you paid but your plan or credits did not appear, or you were charged more than once, tell us. Once confirmed, we refund the full amount.

Not refundable

Credits already used to make designs, because the processing cost is incurred when they are made. If you are unhappy with a design, you can change it with a one-line edit.

Email contact@turtletechsai.com with your account email, the Razorpay payment ID or invoice number, the date of payment and the reason.

We reply within 2 business days. Approved refunds are initiated within 5–7 business days to the original payment method; your bank or card issuer may take a few more days to show it.

We may update this policy; the date above shows the latest version. Changes do not affect payments made before they were posted.

If you have a complaint about the Service, a payment, or how we handle your personal data, write to our Grievance Officer. We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.

Akshay Gupta, Grievance Officer
Turtle Techsai, 74/15 Nehru Nagar (East), Durg, Chhattisgarh 490020, India
Email: contact@turtletechsai.com
Phone: +91 78418 53298

Turtle Techsai (Sole proprietorship), operator of TurtleCanvas

74/15 Nehru Nagar (East), Durg, Chhattisgarh 490020, India

GSTIN: 22ADEPG5633L1ZP

Email: contact@turtletechsai.com

Phone: +91 78418 53298 (Monday to Friday, 10:00–18:00 IST)