Shipping & Delivery Policy

TurtleCanvas is an online software service. We do not sell or ship physical goods, so there are no shipping charges, couriers or delivery addresses. Everything you buy is delivered to your account at turtlecanvas.design.

• Subscription plans: active and credited to your account within minutes of a successful payment.
• Credit packs: added to your account within minutes of a successful payment.
• Designs: made in the app, usually within 1–3 minutes each, and downloadable as image files one at a time or as a month’s delivery pack.
• Invoices: a GST tax invoice is emailed to your account address after each payment.

If your plan or credits have not appeared within 30 minutes of payment, email contact@turtletechsai.com with the Razorpay payment ID and we will fix it or refund you.

• You can upgrade your plan at any time; you pay the difference for the rest of the current period.
• Downgrades take effect from your next billing date.
• Credits cannot be exchanged for cash or moved to another account.
• Refunds are covered by our Cancellation and Refund Policy.

The service is available online in India and other countries. Payments are charged in Indian rupees through Razorpay.

Turtle Techsai (Sole proprietorship), operator of TurtleCanvas

74/15 Nehru Nagar (East), Durg, Chhattisgarh 490020, India

GSTIN: 22ADEPG5633L1ZP

Email: contact@turtletechsai.com

Phone: +91 78418 53298 (Monday to Friday, 10:00–18:00 IST)